Acceptable Use Policy

SERVICE AGREEMENT – ACCEPTABLE USE POLICY

This Acceptable Use Policy (‘Use Policy”) is the Acceptable Use Policy referred to in the Kind Terms of Use between Engaging Solutions AB (referred to as “Kind” in this Use Policy) and the Customer identified on the Enrollment Form.‍

The defined terms in the Terms of Use shall apply to this Use Policy.

PURPOSE

This Use Policy outlines how the Kind Application should be used and defines the mutual responsibilities that exist when using the Kind Application. ​All Users should be aware of the rules relating to acceptable and unacceptable use of the Kind Application and take steps to ensure that data, including patient data, is not put at risk.‍Additional Customer policies may apply in addition to this Use Policy and Users should also comply with all employer or service provider policies that they are subject to.‍Kind may terminate a User’s use of the Services if the User does not comply with this Use Policy.

PRIVACY

Users should note that, although Kind takes care to ensure security of the Software Services and of the Customer Data, access to User’s devices is not controlled by Kind and so Kind cannot guarantee the total privacy of all communications. Users must take care to ensure the security of their own devices.

DATA PROTECTION RULES

The Customer and the Users are data controllers under the Data Protection Laws (all laws and regulations thatapply to or govern the processing of personal data, including, but not limited to the EU General DataProtection Regulation ((EU) 2016/679) and any national data protection laws and regulations implementingthe EU Electronic Communications Privacy Directive (2002/58/EC), as well as any amendments to orreplacements of such laws and regulations) and Users should ensure that they comply with all the rulesrelating to collection and processing of personal data.

COMPLIANCE WITH LAWS

The Kind Application may not be used to break any laws or regulations of the country in which the Kind Application is used or where Kind is located.

IDENTIFICATION

Users are responsible for correctly identifying the people they are communicating with and must ensure that they give enough information for other Users to accurately identify them. Users must not pretend to be someone else or hold themselves out as someone else of mislead other Users as to their identity.

USE ON BEHALF OF SOMEONE ELSE

The Kind Application is intended for use by the person identified as the User. However, if the User is incapacitated or is a child, an authorised representative, attorney, parent or guardian may use the Kind Application on their behalf provided they make it clear that they are representing the User.

PARENTAL PERMISSION

The Kind Application is intended for use by adults. Children may only use the Kind Application with the consent of their parent or guardian and the parent or guardian remains responsible for use of the Kind Application by the child.

MESSAGE CONTENT

Users are responsible for the content of their messages and should avoid sending messages that are particularly sensitive or that contain information that is confidential where the User does not have permission to use the confidential data.‍Users must not send messages that contain data that is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; facilitates illegal activity; depicts sexually explicit images; or promotes unlawful violence, discrimination based on race, gender, colour, religious belief, sexual orientation, disability, or any other illegal activities.‍If photographs are sent by the Kind Application, Users must get permission from the photograph subject to send the photograph.

VIRUSES

Users shall not store, distribute or transmit any Virus through the Software Services. A Virus is any item or device (including any software, code, file or program) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any program or data, including the reliability of any program or data (whether by re-arranging, altering or erasing the program or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

SECURITY

Users must report any known breaches of security in relation to the Kind Application to Kind.